345com Frequently Asked Questions

345com requires standard Know Your Customer (KYC) documents before your first withdrawal is processed. Accepted documents include a Pakistani CNIC (Computerised National Identity Card), a valid passport, or a driver's licence. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Verification is usually completed within 24 hours of document submission.

The minimum age to register and bet on 345com is 21 years. This is a strict requirement tied to our international gaming licence and cannot be waived under any circumstances. All accounts undergo age verification during the KYC process. Any account found to belong to a person under 21 will be permanently suspended and any balance will be returned to the payment source.

Click the "Forgot Password" link on the 345com Login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes. Follow the link, create a new password, and log back in. If you do not receive the email, check your spam folder or contact our support team via live chat.

No. 345com strictly enforces a one-account-per-player policy. Opening duplicate accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and balances being forfeited. If you have accidentally created a second account, please contact our support team immediately to resolve the situation before any penalties are applied.

To permanently close your account, log in and navigate to Account Settings, or contact our support team via live chat or email. Ensure your available balance is withdrawn before requesting closure. If you are closing your account due to problem gambling concerns, we strongly recommend choosing self-exclusion instead, which is specifically designed to prevent reactivation and includes additional safeguards.

Log in to your 345com account and go to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions. You will receive an OTP on your registered JazzCash mobile number to authorise the transaction. Deposits via JazzCash are credited to your 345com account almost instantly, with no fees charged by 345com.

The minimum deposit at 345com is PKR 500 for most payment methods including JazzCash, EasyPaisa, and bank transfers via HBL, UBL, and Meezan Bank. This low threshold makes 345com accessible to casual bettors across Pakistan who want to test the platform without committing a large amount upfront. Minimum amounts may vary slightly depending on the payment method selected.

EasyPaisa withdrawals on 345com are typically processed within 15 to 60 minutes once your account is fully KYC-verified. Withdrawal requests submitted during business hours are usually the fastest. During peak periods or public holidays, processing may take up to 24 hours. 345com does not charge withdrawal fees; however, your EasyPaisa provider may apply standard transaction charges on their end.

Yes, 345com accepts bank transfers via HBL, UBL, Meezan Bank, and other major Pakistani banks. Select "Bank Transfer" in the Deposit section, choose your bank, and follow the instructions to complete the transfer. Bank transfers typically take 1 to 3 business hours to reflect in your 345com balance. For faster transactions, JazzCash and EasyPaisa are generally quicker alternatives.

345com applies daily and monthly withdrawal limits that vary by account tier and payment method. Standard accounts have a daily withdrawal cap of PKR 100,000. Verified players with a strong account history may qualify for higher limits. For exact figures applicable to your account, check the Withdrawals section in Account Settings or speak to our support team directly via live chat.

345com offers a wide selection of slot titles ranging from classic three-reel machines to modern video slots with multiple paylines, bonus rounds, and progressive jackpots. Popular categories include fruit slots, adventure-themed slots, Megaways titles, and branded slots. All slot games on 345com are sourced from internationally certified providers and are regularly audited for fairness and correct RTP (Return to Player) rates.

Absolutely. PSL (Pakistan Super League) cricket is one of the most popular betting markets on 345com. You can bet on match winners, top batsman, total sixes, first wicket method, and dozens of other markets for every PSL fixture. 345com also covers international cricket including Test matches, ODIs, and T20Is featuring Pakistan, as well as major tournaments like the ICC Cricket World Cup.

Yes. 345com's live casino tables are powered by internationally certified game providers whose Random Number Generators (RNGs) and live dealer operations are subject to regular independent audits. Our platform operates under an internationally recognised gaming licence, which requires ongoing compliance with fairness standards. You can view certifications and audit summaries in the Responsible Gaming section of the site.

Yes. 345com is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, visit 345com.org, and log in as normal. The mobile experience includes the full game library, live cricket betting, slot games, live casino, deposits, and withdrawals. The responsive design works smoothly on all screen sizes popular in Pakistan.

RTP varies by individual slot title but most games on 345com carry an RTP between 94% and 97%, which is competitive with international standards. RTP is a long-term statistical average across millions of spins and does not guarantee results in any single session. You can usually find the RTP for each specific slot in the game's information or paytable screen before you start playing.

345com offers a welcome bonus to newly registered and depositing players. The exact bonus amount and structure are displayed on the Promotions page and may be updated periodically. Typically the welcome package includes a matched deposit bonus and may include free spins on selected slot titles. Always read the full bonus terms before opting in, as wagering requirements and eligible games apply.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit) before it can be withdrawn as real cash. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place PKR 30,000 in bets before withdrawing. 345com clearly states wagering requirements for every bonus in the associated terms. Different game types — slots, casino, sports — may contribute differently to wagering completion.

Yes. All 345com bonuses carry an expiry period, typically between 7 and 30 days depending on the promotion. If the wagering requirement is not completed within the stated timeframe, the bonus and any winnings derived from it are forfeited automatically. Check the specific expiry date in the My Bonuses section of your 345com account and plan your play accordingly to avoid losing out.

Yes. 345com rewards consistent players through a tiered loyalty programme. As you wager on sports, casino, and slots, you accumulate points that move you up through programme tiers. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, exclusive promotions, higher deposit limits, and special invitations to events. Full details of the loyalty programme are available in your account dashboard.

345com operates under an internationally recognised gaming licence, which requires compliance with strict standards covering player protection, fair play, anti-money laundering, and data security. The licence is issued by an international regulatory authority. Players in Pakistan access the platform in accordance with their own local laws and personal responsibility. 345com is not responsible for advising on local gambling legislation; players should satisfy themselves regarding their own situation.

Log in to your 345com account and go to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when set. Reducing a limit is instant; increasing a limit requires a mandatory 7-day waiting period to protect against impulsive decisions. These tools are free, always available, and cannot be overridden by bonuses or promotions.

Self-exclusion is a responsible gaming tool that allows you to block your 345com account for a set period — from 6 months up to a permanent lifetime ban. Once activated, you cannot log in, deposit, or receive promotional communications for the duration. To activate, go to Responsible Gaming in Account Settings and choose Self-Exclusion, or contact our support team via live chat for immediate assistance. Self-exclusion cannot be reversed during the chosen period.

If you feel your gambling is becoming a problem, 345com encourages you to act immediately. Use the self-exclusion or cool-off tools available in your account's Responsible Gaming section. You can also contact our support team at any time via live chat — our trained team will handle your case with complete confidentiality and without judgment. Seeking help early makes a real difference; please do not wait until the situation becomes serious.

345com offers 24/7 customer support via live chat, accessible from any page on the website. For non-urgent matters, you can email the support team at [email protected] (this is a plain text address — not a clickable link). Our support team covers account queries, payment issues, technical problems, and responsible gaming concerns. For the fastest response, live chat is recommended, with typical response times under two minutes during peak hours.